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Richard Saul Wurman coined the term information anxiety with the 1989 publication of his book of the same name. In his words:
Information Anxiety is produced by the ever-widening gap between what we understand and what we think we should understand. It is the black hole between data and knowledge, and it happens when information doesn't tell us what we want or need to know.
The text describes the fears and tensions that accompany living in the information age, with its social pressure to know everything. This skill has two components: managing one's own self-expectations, and managing social situations in which the anxiety is brought to bear.
Mastering it requires the following.
- Understanding the societal roots of information anxiety
- Admitting that no one, including yourself, can know everything
- Management of the fear of asking questions, even repeatedly
- The ability to manage social pressure
- The confidence that you can probably learn things you need to
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